1. Definitions
- "Usaha", "We", "Us", "Our" — refers to Usaha, the AI integration consultancy registered and operating from Subang Jaya, Selangor, Malaysia.
- "Client", "You", "Your" — any individual or organisation that engages Usaha's services or uses this website.
- "Service" — any consulting engagement described on this website, including the Discovery Conversation, Process Companion Package, and Steady Guidance Retainer.
- "Agreement" — these Terms & Conditions together with any written proposal or engagement letter we have exchanged with you.
- "Content" — all text, images, materials, and documents published on this website or produced during an engagement.
2. Acceptance of Terms
By using this website or engaging Usaha for a service, you confirm that you have read and agree to these terms. If you are engaging on behalf of a business, you confirm that you have authority to do so.
Our services are intended for individuals who are at least 18 years of age and legally capable of entering into a binding agreement.
3. Service Description
Usaha provides AI integration consulting to small businesses in Selangor and the surrounding region. Our three engagements are:
- Discovery Conversation — a single session to explore where modest AI tools may assist your daily operations, with a plain-language written summary provided afterwards.
- Process Companion Package — a three-to-four week hands-on engagement to configure and introduce one chosen tool with your team.
- Steady Guidance Retainer — a rolling monthly advisory relationship, pausable at your discretion, with scope agreed in writing before commencement.
Services are delivered primarily in Selangor. Remote delivery may be available at our discretion.
4. Client Responsibilities
- Provide accurate information about your business operations and needs so we can give appropriate guidance
- Ensure that relevant team members are available during agreed sessions
- Keep login credentials and access details secure; do not share them with us beyond what is necessary for the engagement
- Use our guidance for lawful, legitimate business purposes only
- Inform us promptly of any change in your situation that may affect the scope of service
5. Intellectual Property
All content on this website — including text, structure, and visual design — is owned by or licensed to Usaha and is protected under applicable Malaysian intellectual property law.
Written summaries and reference notes produced specifically for your engagement may be used freely within your own business. They may not be resold, published publicly, or represented as your own original work.
Any methodologies, frameworks, or tools developed by Usaha remain our property even after an engagement concludes.
6. Payment Terms
- All fees are quoted in Malaysian Ringgit (RM) and are inclusive of applicable taxes unless stated otherwise
- An invoice will be issued prior to or at commencement of service
- Payment is due within 7 days of the invoice date unless we have agreed otherwise in writing
- Accepted payment methods will be confirmed at the time of engagement
Refund Policy
- Discovery Conversation: Full refund if cancelled more than 48 hours before the scheduled session. No refund for cancellations within 48 hours or after the session has been delivered.
- Process Companion Package: If you wish to stop mid-engagement, we will invoice only for work completed to that point and return any balance.
- Steady Guidance Retainer: You may pause or conclude the retainer with 14 days' written notice. No charge beyond the current billing period following that notice.
7. Service-Specific Terms
Because each engagement is shaped around your business, the scope, timeline, and deliverables will be described in a written proposal before work begins. That proposal forms part of this Agreement.
- Changes to scope requested mid-engagement may affect the timeline or cost; we will discuss this with you before proceeding
- We will keep the pace of any implementation within your team's comfort; we do not proceed at a pace that causes operational disruption
- Confidential information shared during sessions is held in confidence and used solely to deliver the agreed service
8. Disclaimers
Our consulting services are provided on the basis of our knowledge and judgement at the time of engagement. We cannot warrant specific commercial outcomes from the tools or methods we suggest.
This website and its contents are provided in good faith for general informational purposes. Nothing on this site constitutes legal, financial, or technical advice.
Third-party software tools we help you adopt are governed by their own terms and conditions. Usaha is not responsible for changes those providers make to their products or pricing.
9. Limitation of Liability
To the extent permitted by Malaysian law, Usaha's total liability to you for any claim arising from an engagement shall not exceed the fees paid for that specific engagement.
We are not liable for indirect, consequential, or incidental losses, including loss of business revenue, loss of data, or costs arising from reliance on third-party software.
Nothing in these terms limits liability for fraud, personal injury caused by negligence, or any other liability that cannot be excluded under Malaysian law.
10. Indemnification
You agree to indemnify and hold Usaha harmless from any claim, loss, or expense (including reasonable legal costs) arising from your breach of these terms, your misuse of our services, or your infringement of any third-party rights. This obligation survives the end of any engagement.
11. Termination
Either party may conclude an engagement by giving written notice as described in the relevant engagement proposal. Usaha may suspend or end a service if you breach these terms and the breach is not remedied within 14 days of written notice.
On termination, any outstanding fees for work completed become immediately due. Obligations relating to confidentiality, intellectual property, and liability survive termination.
12. Dispute Resolution
These terms are governed by the laws of Malaysia. If a dispute arises, we encourage you to contact us first so we can try to resolve it informally. Most concerns can be addressed through a direct conversation.
If informal resolution is not possible, either party may refer the matter to the Malaysian Mediation Centre before pursuing litigation.
Any unresolved claims will be subject to the exclusive jurisdiction of the courts of Malaysia.
13. General Provisions
- Entire Agreement: These terms, together with any engagement proposal, form the complete agreement between us on the subject matter described.
- Severability: If any provision is found unenforceable, the remaining provisions continue in full effect.
- Waiver: Failure to enforce any provision does not constitute a waiver of our right to enforce it in future.
- Assignment: You may not transfer your rights or obligations under this Agreement without our written consent.
- Notices: Formal notices should be sent to legal@{{DOMAIN}} or to our registered address.
14. Changes to Terms
We may update these terms from time to time. When we do, we will revise the "Last Updated" date. For active engagements, we will inform you of material changes before they take effect. Continued use of the website after an update constitutes acceptance of the revised terms.
15. Contact
For questions about these terms, please reach us at: